Frequently Asked
Questions
Everything you need to know about our custom printing services
Orders & Returns
We create all items custom-made. There are no returns or exchanges unless there is an issue with the garment, such as a hole or rip. Since each piece is printed specifically for you, we cannot accept returns for change of mind.
Printing & Quality
All monitors display RGB values, while DTG Prints are made on CMYK values, so there may be slight color differences.
We advise making a sample order before placing a wholesale order to ensure accurate colors.
No worries! This is just part of the Direct-to-Garment (DTG) printing process.
The \"box stain\" is from a special pretreatment used to keep your design looking vibrant. It will wash out after the first wash.
We print print-ready artwork. We do not proof or check dimensions before printing.
It is your responsibility to ensure your artwork is print-ready. Our online designer gives you the flexibility of adjusting the artwork to whatever dimensions you need.
DTG printing has industry-standard tolerances:
- Placement: Up to 0.5\" shift is within tolerance
- Print Size: Slight variation up to 0.25\" is normal
- Color Variation: Minor differences with RGB-to-CMYK conversion
- Pretreat Effects: Temporary box outline washes out
- Fabric Influence: Heathers may soften colors
Turnaround & Shipping
We process orders on a first-come, first-served basis.
Monday - Friday, excluding holidays
Some blanks may take longer, up to 12 business days depending on availability. This does not include shipping time.
Custom Orders
Yes! Print prices start at $13 per garment for customer-provided garments.