Connect a Big Cartel store

Dallas Print House prints and ships orders for your Big Cartel store. Once your store is connected:

• Paid orders from your Big Cartel store arrive in your Dallas Print House account on their own, usually within a minute.
• We print each item on the garment you chose for that product, pack it under your brand, and ship it to your customer.
• When it ships, we add the shipment and tracking number to the order in Big Cartel. Big Cartel marks the order shipped and emails your customer.

You keep running your store in Big Cartel exactly as you do now. Your products, prices, photos and customers stay there.

• A Dallas Print House account. Create one or sign in from the Account page.
• A Big Cartel store with the products you want us to print already listed. Big Cartel does not let apps create products, so you list them in Big Cartel and then tell us how to print each one.
• Your artwork files (a transparent PNG at print size works best).
• A card to pay for printing and shipping.

1. Sign in to Dallas Print House and open Account → Stores.
2. Choose Big Cartel and select Connect.
3. We send you to Big Cartel. Sign in to your shop if asked, review what the connection can do, and approve it.
4. Big Cartel brings you back to your Stores page, where your shop now shows as connected. There is nothing to type or copy.

One Big Cartel store connects to one Dallas Print House account. If you change your store’s address or move to a custom domain later, the connection keeps working.

We need two things before we can print your first order:

• Your brand and return address. Open Account → Branding and enter the brand name and return address that should appear on your packages. Orders ship without Dallas Print House branding.
• Billing. Open Account → Wallet, add your business billing address and a card, and choose how you want to pay (see Billing below).

Open Account → Products. Under On your stores you will see the products from your Big Cartel shop. For each one, choose what we should do:

• Set up printing for a product we should print. Pick the blank garment, match each of your options (for example “Black / Small”) to our color and size, and place your artwork. When it is saved the product shows Ready for printing.
• Don’t fulfill for a product we should leave alone, such as something you make or ship yourself. We will never print or bill for it.

A product with neither choice shows Needs setup. If an order arrives for it, the order waits until you decide, so it is worth going through your whole list once. When you add a new product in Big Cartel later, come back and set it up the same way.

1. A customer pays for an order in your Big Cartel store. Only paid orders are sent to us; unpaid or cancelled orders are not.
2. The order appears on Account → Orders with our cost for printing and shipping it.
3. Once that cost is paid (automatically or by you), the order goes to our production floor and shows In production.
4. When it ships, the order shows Shipped with the carrier and tracking number, and the same tracking is added to the order in Big Cartel.

Items on an order that are set to “Don’t fulfill” are skipped; we print the rest. Orders placed before you connected your store are not added automatically. If a recent order is missing, use Check the store now at the bottom of the Orders page.

What the order statuses mean:

• Product needs setup: the order includes a product with no printing setup yet. Set it up (or choose Don’t fulfill) and the order continues.
• Payment due: the order is ready and waiting for you to pay our cost.
• Finish account setup: your brand, return address or billing details are missing.
• Received: the order will be charged in the next automatic billing run, then printed.
• In production, Shipped, Delivered: the order is on its way.

There is no setup fee and no monthly fee. You pay for each order we fulfill: the garment, the printing, any extras you chose (such as a neck label), and shipping. Texas sales tax is added unless you have an approved resale certificate on file. Your customer’s payment stays with you in Big Cartel; we never touch it.

Choose one of two ways to pay, on your Wallet page:

• Automatic. Overnight, Monday through Friday, we add up your outstanding orders and charge your card once. Store credit is used first.
• Manual. You pay from the Orders page: one order at a time, several ticked orders together, or everything that is waiting, each as a single charge.

Production starts after an order is paid. If a charge fails, the orders wait and we email you; update your card in your Wallet and they continue.

Contact us right away. An order can usually be changed or cancelled before it goes into production. Once printing has started, the garment and artwork are committed and the order cannot be changed. Because every item is made to order, we cannot accept returns for size or color preference, but we will review any manufacturing defect: send us clear photos and the order number.

• Read your shop’s name, address and currency, so we can label the connection and price your orders.
• Read your products and their options, so you can set them up for printing.
• Read your orders, including the shipping address, so we can print and ship them.
• Add a shipment with tracking to an order and mark it shipped.

We do not create, edit or delete your products, change your prices, or contact your customers for marketing. Your customers’ details are used only to fulfill their orders. See our Privacy Policy.

You can stop the connection at any time, in either of two ways:

• From Big Cartel. Remove the Dallas Print House app in your Big Cartel admin. New orders stop coming to us straight away and your store shows as disconnected in your account. Your product setups are kept, so if you connect again later you pick up where you left off.
• From Dallas Print House. Open Account → Stores, open the store’s settings and choose Disconnect. This removes the store from your account along with its order history and product setups here. Your saved designs are kept. Nothing in your Big Cartel shop is deleted.

A store with orders that are paid or in production cannot be disconnected from our side until those orders have shipped, so nothing your customers are waiting on is lost.

• An order is missing. Check that it is paid in Big Cartel, then use “Check the store now” on the Orders page. Orders placed before you connected are not imported.
• An order is stuck on “Product needs setup”. Open the order to see which product it is waiting on, then set that product up on the Products page.
• A size or color is not printing. Open the product’s setup and make sure every option you sell is matched to one of our colors and sizes. Options added in Big Cartel after the setup was saved need to be matched too.
• Your store shows an error on the Stores page. Select Connect again and approve it in Big Cartel. Nothing you set up is lost.
• Your store sells in a currency other than US dollars. Contact us before connecting, so we can make sure your orders are priced correctly.

Our team is in Dallas, Texas, and is available Monday through Friday, 8 AM to 3:30 PM Central. We reply within one business day.

• From your account: open Account → Support and start a ticket. This is the fastest route for a question about a specific order.
• By email: [email protected]
• Contact page: dallasprinthouse.com/contact

Include your store name, the order number, and photos if the question is about a printed item.